Sonos, the popular audio technology company, has been under fire from customers after launching its new app. Users have criticized the redesign, claiming it is difficult to navigate and lacking key features.
However, Sonos has responded to the backlash, acknowledging the criticisms but also defending their decision. Chief product officer Maxime Bouvat-Merlin emphasized the company’s commitment to innovation and reinvention, stating that redesigning the app took courage.
In a bold move, Bouvat-Merlin drew a comparison to Apple’s controversial decision to remove the headphone jack from iPhones, suggesting that sometimes big changes are necessary for progress.
Interestingly, leaks about Sonos developing their own headphones have started to overshadow the negative feedback about the app. This has given the company confidence in the future of the overhauled app, believing that the new features and improvements will ultimately win over their customers.
Overall, Sonos remains steadfast in their commitment to pushing boundaries and embracing change, despite facing some backlash. They are confident that their dedication to invention will ultimately lead to a better user experience for all.
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